Shipping
In most cases, any product in stock will be shipped within 48 hours, however we only ship on business days (Mon-Fri). Orders are shipped via major shipping service, and tracking information will be provided when available. We DO NOT guarantee transit time, which is the time it takes the order to reach you AFTER we ship it out. The actual cost of shipping will be presented to you before you confirm your order. Payments
Our preferred method of payment is Credit Card. All sensitive data transactions are encrypted with 128-bit SSL, the strongest available. Credit Cards will be processed and billed as "' . STORE_NAME . '". If you pay by bank check or eCheck, your order will not be shipped out until the the check clears, usually 3-5 business days. PA residents are subject to a 6% PA Sales Tax. Net Terms
We currently do not offer net terms, and require all orders to be paid in full prior to shipment. We apologize for any inconvenience this may cause. Returns/Exchanges
All DOA products may be exchanged within 15 days of receipt. All non-DOA returns are subject to a 20% restocking fee, and must be received within 30 days of the shipment date. Refunds will be issued within 2-3 weeks. To initiate a return or exchange, please contact us with your order number and indicate whether you would like to return or exchange the product. We will respond to you with further instructions. | Understanding Shipping Status | | Pending: | Your order has been received and is awaiting payment confirmation. | | Processing: | Your order is reviewed, verified and payment has been cleared. We are now packing your order and preparing for shipment | | Shipped: | Your order has been shipped and is on its way to you. | | Cancelled: | Your order has been cancelled. If you did not request cancellation, you will receive an email with an explanation. |
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Shipping and returns
